Refund policy
Returns & Refunds Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at soporte-wonda@outlook.com. Please note that returns must be sent to the following address: Calle Maria Jimenez 93 Portal 1 3C. 38180. Santa Cruz de Tenerife. España
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can contact us at soporte-wonda@outlook.com.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, special orders, personalised items, and certain personal care products where hygiene protection has been removed or the item has been used.
We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions about a specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have. Once the return has been accepted, you can make a separate purchase for the new item.
60-Day Cooling-Off Period for the United Kingdom and European Union
Without prejudice to the above, if your order is shipped within the United Kingdom or the European Union, you have the right to cancel or return your order within 60 days, for any reason and without providing a justification.
As above, the item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at soporte-wonda@outlook.com